By Bella | February 24, 2011 at 12:46 AM EST |
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Hey, it's Mary Beth here and I wanted to share a topic that is close to my heart—How to handle awkward situations with grace. I'm certainly no expert but here are my credentials.
I am from a big family of hard-working, fun-loving people. We love each other madly, see each other often, and, almost always say what we feel and mean what we say. Birth order puts me right in the middle of three brothers and two sisters. I learned early on that while honesty is always the best policy, it's not always served up in the most diplomatic way. And HOW a message is delivered is almost more important than the thought itself.
I am a salon owner, a mother, a wife, a daughter, a sister, and have been counted as a client, a hostess, and a guest. I've taken notes of the best and worst ways to give and receive the compliment and the complaint. (Seriously, who among us hasn't tried to keep the little voice in your head from screaming OUT LOUD "OMG!! Can you believe this idiot?"
There is a DO and a DON'T to saying just about anything to anybody. Especially when you need to get what is on your mind OFF your chest in a way that doesn't render you friendless, divorced, or out of business.
When I recently read a book called Difficult Conversations: How to Discuss What Matters Most by authors Douglass Stone, Bruce Patton and Sheila Heen of the Harvard Negotiation Project, i realized that talking about what matters most in a way that honors speaker and listener is one of the most universal communication issues.
http://www.amazon.com/Difficult-Conversations-Discuss-What-Matters/dp/014028852X
This little book is super readable and real. It's power-packed with relevant insights. So, my point is this—my observations are a heartfelt spin on what I've learned, lived and lamented.
So here it is...the first installment in the series of SALON ETIQUETTE 101—How to Avoid AWKWARD! Questions are below...answers to come tomorrow so check back and PLEASE, PLEASE, PLEASE, leave a comment. Let your voice be heard.
1. How to tell your stylist (mid-cut, color or style) that you ARE NOT ON BOARD.
2. How to switch stylists in the same salon without offending anyone (or running the risk of getting a VERY BAD HAIR cut.
3. How to tip each operator properly...including the owner, the apprentice and a stylist.
Stay tuned. There's much more coming.